Full setup and launch support for new spa, from planning through opening day

Stabilizing and rebuilding an underperforming or troubled Spa operation.

On-the-ground interim leadership when a director is out - sick leave, maternity leave, or between hires - so operations don't stall.

When a Director or a Manager leaves and the property wants to promote from within, we transfer the outgoing leader's knowledge so the newly promoted person is fully equipped, then stay on with 3-6 months of virtual support.

Day-to-day running of the Spa: scheduling, service delivery, facility upkeep and operational oversight.

We step in as partial or complete outsourced management company for the Spa.

Design & Management of wellness offerings and the spaces that support them.

Oversight of recreation activities and facilities tied to the property.

Management of fitness programming, equipment and leisure services.

Retail operations: merchandising, inventory and sales performance.

Broader lifestyle offerings tant extend beyond core spa treatments.

Service standards, guest experience protocols and satisfaction tracking. 

Developmentand enforcement of standard operating procedures across all departments. 

Sourcing, contracts and ongoing vendor relationships for products and services.

Pricing strategy, budgeting and performance tracking against financial targets. 

Hiring support and ongoing staff training programs. 

Sourcing and placing spa personel.

Independent evaluation of service quality from a guest's perspective.

Remote advisory and operational backup for existing spa leadership.

Input and assistance on spa layout and brand identity during design development.

Concept and menu development, refining treatment and service menu.

Managing relationships with product and service vendors. 

Promotional content, brand voice and messaging for the spa's offerings.